LoudRoutes Return & Replacement Policy At LoudRoutes:
We want every customer to be satisfied with their order. Customers are asked to inspect their order and products upon the driver’s arrival and before the driver departs. If you notice an incorrect, missing, damaged, or visibly defective item, please bring it to the driver’s attention immediately whenever possible.
All Sales Are Final:
Due to the nature of our products, all sales are final once an order has been delivered and accepted. We cannot accept returns or exchanges simply because a customer changes their mind, does not like a product, or ordered the wrong item.
Incorrect or Missing Items:
Please verify that your order is complete and correct while the driver is still present. If something is missing or incorrect, notify the driver immediately so the issue can be documented and addressed.
Defective Products
Whenever possible, products should be inspected before the driver leaves. If a defect is discovered after delivery that could not reasonably have been identified during the initial inspection, please contact LoudRoutes promptly with your order number, product name, a description of the issue, and photos or video when requested. Do not discard the product or its original packaging. We may require the original product to be returned before a replacement or credit can be approved.
Replacement & Missing Item Fulfillment
If LoudRoutes approves a replacement or confirms that an item was missing from your order, please be aware that our drivers do not carry additional inventory, replacement products, or extra merchandise in their vehicles. Because of this, an approved replacement or confirmed missing item cannot be provided immediately by the driver who is currently at your location. The item will be prepared at our facility and scheduled to go out during the next available delivery time slot. We appreciate your patience while our team prepares and delivers the corrected item as quickly as our delivery schedule allows. Please Note: Reporting a missing or defective item does not mean the driver currently at your location has inventory available to correct the issue immediately.